Introduction
Middleware used to be dumb pipes. Now it needs to understand context — especially when LLMs sit between your CRM, ERP, and customer-facing apps.
What we see on client projects
Teams bolt ChatGPT onto legacy ESBs and wonder why latency spikes. The fix is usually smaller: event-driven handlers, cached embeddings, and human-in-the-loop for high-risk actions.
Practical starting points
- Route by intent: Classify incoming requests before hitting expensive model calls.
- Log everything: Audit trails matter for DPDP and GDPR — not optional.
- Fail safe: Default to human review when confidence is low.
We have shipped agentic workflows for fintech and ops teams in India and the US. If you are planning a similar rollout, tell us your stack — we will share what worked (and what did not).